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A water meter is a device that continuously measures and records the volume of water passing through it, and therefore the water consumption. It lets you see and control what you use and how much you pay - just like energy bills.

A sudden increase in the amount of your bill could be due to several reasons:

  • Plumbing leaks in toilets, taps, pipes, garden hoses
  • An increase in the number of people living or working in your residence
  • A hot and dry summer, resulting in higher water consumption
  • Renovations, recent landscaping or filling of a swimming pool

If you see a sudden rise in your bill and you have not changed your water usage, this is a sign that you have a leak in your plumbing system. Here are few easy ways that can help you confirm the presence of a leak:

  • Toilet check: Because the first common reason for a leak is caused by toilets, this is the first thing you want to check out. Simply add food colouring to the tank and let it sit for about 20 minutes. If the colour shows up in your toilet bowl, this means you have a leaking toilet.
  • Water meter check: Turn off all water faucets in your home and make sure no appliances are using water, such a washing machine and a dishwasher. Locate your water meter and make a note of the numbers you see. Wait an hour, preferably longer if you can, and check the numbers again. If the numbers have changed, there’s a leak somewhere.

For questions related to bills, please contact the Finance Service by e-mail at .

For questions related to water meters, please contact the Buildings and Inspections Service by e-mail at .

Did you know?

A continuous water leak can waste the following amounts:

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To prevent these sudden rises, check for the presence of leaks at least once a year. Also, you should close your main water valve when you go on vacation or for a long time.