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Service Line Warranty Program - Service Line Warranties of Canada (SLWC)

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PARTENING WITH LOCAL MUNICIPALITIES

Water and sewer service lines connect a homeowner’s property to the Town’s water and wastewater systems. Homeowners are responsible for repairs to the portion of water and sewer service lines located on their property. If a leak, break or clog occurs in the private portion of these lines, the homeowner is responsible for hiring a plumber and paying any of the associated repair costs.

The Town of Hawkesbury has partnered with Service Line Warranties of Canada (SLWC) to offer Hawkesbury homeowners protection plans to help cover the potentially expensive repair costs associated with their portion of water service and sewer. Please see below for more information or contact SLWC directly to lean more about available plans.

Enrollment in an SLWC plan is optional and voluntary for homeowners in Hawkesbury. This is not a Town of Hawkesbury program, SLWC is solely responsible for the administration of the program. SLWC and the Town of Hawkesbury will not go door-to-door or call residents to market these optional warranty plans. A homeowner who chooses to enroll in this program should do so with the knowledge that the Town of Hawkesbury in no way warrants or is liable for the work or performance of SLWC.

Service Line Diagram

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Coverage Plans Available

Please visit the SLWC Website and enter your postal code to verify service availability at your address and to find out about all programs, or call toll-free at 1-866-922-9004.

Benefits

  • Peace of Mind: Coverage through SLWC offers Hawkesbury homeowners peace of mind. The SLWC call center/hotline is available 24 hours a day, 7 days a week, 365 days a year, including holidays. Repairs are given the highest priority and local, licensed, and approved contractors are dispatched to customers’ homes to make the necessary covered repairs — all with no callout fees.
  • Expensive Problem: Repairs to lines on homeowners’ property are typically not covered by basic homeowners insurance and are not by the Town of Hawkesbury. SLWC plans can provide a cost-effective option to help protect against potentially expensive emergency repairs to water and sewer service lines on private property.
  • Trusted Partner: The Town of Hawkesbury has partnered with SLWC, part of HomeServe™ offering a program that is used by over 1000 cities, municipalities, and utilities across North America, including over 65 in Ontario. SLWC has been in business since 2014 and is accredited by the Better Business Bureau with an A+ rating. SLWC and its parent, HomeServe, provide service to more than 4.7 million homeowners, and has performed more than 6 million repairs for customers, and received high ratings from customers receiving service.

SLWC Contact Information

  • SLWC toll-free phone number: 1-866-922-9004

FREQUENTLY ASKED QUESTIONS

Shared responsibility for water and sewer service lines

What do homeowners need to know?

The Town and homeowners share the ownership of and responsibility for the repair and maintenance of water and sewer service lines.

The Town owns and maintains the water service line from the watermain to the water shut-off valve (referred to as the public portion). Property owners are responsible for the portion of the service line from water shut-off valve to their home (referred to as the private portion).

Similarly, for sewer service lines, the Town owns and maintains the sewer service line from the sewer main to the property line (referred to as the public portion). Property owners are responsible for the portion of the sewer service line from the property line to their home (referred to as the private portion).

Home insurance and SLWC coverage

Does my home insurance cover exterior water and sewer service lines ?

Maybe. Homeowners are encouraged to contact their insurance provider to understand if their policy covers repairs to the exterior water and sewer service lines due to normal wear and tear, whether or not additional coverage can be added to their policy and at what cost, and their responsibilities in the event of a private water or sewer service line failure. If the policy does not cover the repair of water and sewer service lines, homeowners may wish to consider alternatives.

Service Line Warranties of Canada and its partnership with the Town of Hawkesbury

Who is Service Line Warranties of Canada?

SLWC is a private company that administers optional and voluntary Exterior Water Service and Sewer/Septic Line and Interior Plumbing and Drainage coverage plans for homeowners. SLWC is a part of HomeServe plc, through its subsidiaries, an international service provider operating in the UK, France,

Spain, Japan, US and Canada. SLWC is guided by an Ontario-based General Manager, and the contractors in our network are all local Canadians, including those servicing Hawkesbury. SLWC is an accredited Better Business Bureau organization with an A+ rating.